Shipping and Returns
All items in stock will be shipped the following week. We are a small team and have one focussed packing day per week.
Where custom tableware sets have been ordered, these take longer to fill. Approx 8-12 weeks to handcraft, glaze, fire and pack the work. We’ll be in touch individually with approx delivery dates.
Packages are sent using a courier service. Our couriers are usually pretty quick. We don’t always provide tracking numbers, but if there is an issue with your order please get in touch & we will be more than happy to help you locate it.
In the event of any breakages, please get in contact, we do our best in each individual circumstance to ensure customer satisfaction.
We don’t offer returns or exchanges for change of mind.
All items are delivered via courier. Each item is packaged carefully to avoid breakage, If by unfortunate circumstances your piece arrives broken, please do get in touch to arrange a refund or replacement product.
Sorry we do not ship internationally at this time.
Please get in touch for special enquiries. We do on occasion ship overseas but please note this is at the buyers expense and we’re in Australia. It is fairly expensive for us to ship outside of Aus. We can provide you with an individual quote.